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FAQ

Before reading this FAQ, we kindly invite you to read the instructions for participants where you will find most of the needed information. Also, we kindly invite you to read our tutorial How to use ZOOM, which explains step by step the process.

FAQ FOR THE VIRTUAL PARTICIPANTS

How to access the virtual rooms ?

The page “Conference rooms” give you access to the different spaces of the virtual conference. On this page, you will be able to access the plenary room and the virtual technical assistance. A button nammed “Click here to join the room” is displayed on the virtual conference rooms. By clicking it, you will be automatically redirected in the corresponding ZOOM room.

Do I need to install ZOOM or have a ZOOM account ?

You don’t need to install ZOOM nor to have a ZOOm account to connect. You can have access to the conference rooms via your browser.

I need a password to join the conference rooms, where can I find it ?

You will receive a password from the committee trough email a couple of days prior to the conference.

How can I get assistance from the conference staff?

The staff would be glad to help you if you are facing any technical issue, you can reach us at any time at forum-science-afrique-europe@premc.org​ A technical assistance room will be also available 30 minutes before the beginning of the conference day to provide you with face-to-face help. If you are not able to use ZOOM at all, there will be a chat available on the right bottom corner of the Dashboard page.

I'm not living in the CEST zone, how do I know at which time a given speech is being presented?

Click here to calculate your time difference.

FAQ FOR IN-PERSON PARTICIPANTS

Do I need to register to participate in-person to the conference ?

Yes, the registration is free but mandatory. It is necessary so that you can go through the security check and obtain your badge to access the difference conference areas.

How can I get technical support ?

The technical staff is ready to help you at any time if you are facing any technical difficulties. You can contact them at forum-science-afrique-europe@premc.org