FAQ

Before reading this FAQ, we kindly invite you to read the instructions for participants where you will find most of the needed information. Also, we kindly invite you to read our tutorial How to use ZOOM, which explains step by step the process.

What is a dashboard ?

The dashboard gives you access to the different areas of an usual conference. This is supposed to be the lobby of your conference. You will have access to the plenary room, the Discussion Room and the Welcome Desk.

I'm not living in the CEST zone, how do I know at which time a given speech is being presented?

Click here to calculate your time difference. .

Do I need to install ZOOM to use it? Do I need a ZOOM account?

You don’t need to install ZOOM and don’t need an account to use it, you can have access to the Helicases 2021 rooms via your browser.¬†You will receive by email a password that gives you access to the Helicases 2021 room.

How can I join a room?

On the dashboard, you will see buttons named “Click here to join the session”…, by clicking on it, you will be redirected to a ZOOM room, that you will be able to have access from your browser or the ZOOM application.

I need a password to have access to the Plenary Room, where can I find it?

You will receive the password by email from the Helicases 2021 organizing committee.

How can I get assistance from the conference staff?

The staff would be glad to help you if you are facing any technical issue, you can reach us at any time at helicases2021@premc.org. A welcome desk room will be also available 30 minutes before the beginning of the conference, on each conference day. This room will be open to provide you with face-to-face help. If you are not able to use ZOOM at all, there will be a chat available on the right bottom corner of the Dashboard page.